frequently asked Questions
No, we ship free of charge within Germany.
The shipping time is 1-3 working days, via DHL package.
Unfortunately, it is not possible to collect your order yourself as the jewelry is stored in a bank for security reasons. However, we offer reliable and free shipping so that your order can be delivered safely and conveniently to your home.
You can return the goods to us free of charge within 30 days. To do this, send us an email to email@example.com with the cancellation form. We will then send you a return label as quickly as possible.
Any product except personalized items within 30 days. Please note that personalized items with engraving are excluded from the right of withdrawal.
Usually within 2-3 working days after receiving the return.
Genuine 925 sterling silver from Italy, rhodium plated for durability.
Please take care of your jewelry. Although our rhodium plating protects against discoloration, we recommend rinsing them briefly if they come into contact with sunscreen, perfume or other cosmetics.
Contact us at firstname.lastname@example.org with your order number and the problem.
We will send you a shipping confirmation with a tracking number by email.
Yes, if you have not yet received a shipping confirmation, you can change or cancel your order. Please send us an email to email@example.com as soon as possible
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